Life is about stories. They can be found everywhere and are told by everyone. One single story can be entertaining, thrilling, melancholic, mindful or funny. A set of stories can add up to an epic which combines different attributes.
Customer service nowadays is all about building and maintaining a relationship with your customers. To accomplish this, you have to listen to your customers stories. But don’t just listen to one single story or view these stories in a separated or isolated way. Combine them, find similarities and sum it all up. Create an epic of your customers stories.
This is all about going one step further if you want to be remembered for excellent customer service.
Continue reading “7 ways to create an epic of your customer service”