Cold rain lashes against your face. The wailing wind echoes in your ears like the whooping screams of a thousand haunters. Fog and darkness limit your view to a tiny box. There is no light. The cold creeps up your skin. Starting from the bare parts of your arms and legs to reach your clothes-covered torso and abdomen. You know it’s time to move.
The last night in Paris was devastating and traumatic. My thoughts and my heart belong to those who suffer from terrorism. I’m speechless because of the sheer brutality. I’m sad because of the innocent victims and their families. And I’m angry because I can’t understand what drives people towards such extreme and ruthless acts of violence.
How I met the happiest person I was ever privileged to meet
I met her when I was around 19 years old during my voluntary year of social service. I had the pleasure to help in an office for easy language. Over there, people with disabilities translate complicated documents into an easier version.
The goal is to make every document and every text accessible for everyone or at least for a broad audience. My job was to help the employees at work and with their every day life and to do some little graphic design.
Life is about stories. They can be found everywhere and are told by everyone. One single story can be entertaining, thrilling, melancholic, mindful or funny. A set of stories can add up to an epic which combines different attributes.
Customer service nowadays is all about building and maintaining a relationship with your customers. To accomplish this, you have to listen to your customers stories. But don’t just listen to one single story or view these stories in a separated or isolated way. Combine them, find similarities and sum it all up. Create an epic of your customers stories.
This is all about going one step further if you want to be remembered for excellent customer service.
I wrote this down because having a clear vision of your values is a main part of starting something. The following text is not the current state but the ideal state for me.
Definition of a Digital Native
A Digital Native is an individual who intuitively knows how to use digital technologies. He has a deep passion for software and digital tools. An inborn curiosity and a bright horizon are typical characteristics. A Digital Native is always improving himself and his circumstances. Following the credo of sharing his knowledge and ideas and being helpful, mindfulness matters a lot for him.
– 2015, Moritz Lampkemeyer